Appointments
If you have a medical emergency, call 911 or go to a hospital emergency room.
Patient Safety and Respiratory Illness
If you are experiencing cough, cold or flu symptoms and seeking care for an unrelated or related health concern, please protect others by wearing a mask.
Choose a telehealth appointment or wait for your symptoms to improve when an in-person appointment is necessary unless there is a timely or urgent healthcare need. If you’re unsure, call the 24/7 Nurse Advice Line at 512-475-6877.
Important Appointment Information for Certain Visits
First-time visits for patients who are interested in pre-exposure prophylaxis for HIV (PrEP), patients requesting gender care resources and patients with depression and anxiety.
Call 512-471-4955 to schedule your initial appointment.
Unsure if you need an appointment? Call the Nurse Advice Line: (512) 475-6877 (NURS)
By Phone
Call the UHS Appointment Line at 512-471-4955 Monday through Friday from 8 a.m. to 5 p.m.
Online
Use the MyUHS portal to schedule an appointment.
UHS Visits and COVID-19
For patient and staff safety:
- Masking is optional. Please wear a mask if:
- You have a fever, rash, cough, runny nose or other flu-like symptoms. You have been exposed to someone with COVID-19 in the last 10 days.
- You are at higher risk for severe COVID-19 complications.
- You feel more comfortable doing so. We will be happy to put a mask on during your visit if you ask us.
- Students who have COVID-19 symptoms and want a COVID-19 test can schedule an appointment to be tested by a UHS provider or use self-test kits, which are available at area pharmacies and retailers. Students who are asymptomatic can use self-test kits, which are available at area pharmacies and retailers.
- Patients will be allowed to have one essential visitor accompany them to office visits, if desired.
Telehealth vs On-Site Appointments
Some health concerns are best evaluated through a telehealth appointment while others are best for an on-site appointment. Health concerns that are a good fit for a telehealth appointment include:
- Chronic disease management
- Mental health concerns
- STI testing without acute symptoms
- PrEP
- Some acute infections (such as COVID-19)
- Texas Global Clearance visits
Your telehealth provider may order labs or tests that need to be performed in person.
Health concerns that are best evaluated at an on-site appointment include:
- Skin concerns
- Musculoskeletal concerns (knee pain and ankle pain)
If you schedule a telehealth appointment but your telehealth provider believes you would benefit from an on-site evaluation, they can refer you for an on-site appointment. We recommend all patients seeking continued care at UHS have at least one onsite appointment per year.
Before Your Telehealth or In-Person Appointment
Before each visit, complete a Pre-visit Questionnaire in the MyUHS portal to tell us the reason for your visit.
If you are not currently enrolled, see the eligibility page.
Before your first appointment, complete required forms in the MyUHS portal and enter your insurance information, if insured, even if UHS is out-of-network with your plan.
Click on the questions below for more information.
Complete or acknowledge the following in the MyUHS portal before your first visit:
- Consent to Treat form
- Treatment Agreement
- Notice of Privacy Practices
- Charges Policy
- Health History Form
- Insurance Status Form
To enter your insurance information:
- Log in to MyUHS and click Messages.
- Click on “Messages”, then click “New Message” and select “I want to submit my insurance information.” Complete all the requested information/fields including primary subscriber information. This step is required.
To also upload your insurance card
- Scan and save the front and back of the card.
- Log in to MyUHS. Click Insurance Card.
- Click Add New Card.
- Select Choose Front and then Save. Repeat for the back.
Review and make any needed changes in your Patient Profile
Log into MyUHS to ensure that your name, preferred name, phone numbers, local address, email, preferred method of communication, pronouns and gender marker are current.
Note that changing your name and specifying your gender marker will not change the legal name attached to your medical records or your name in the wider university context. There may be circumstances under which your legal name must be used by UHS. UHS must accept your legal name and gender marker as supplied by the Office of the Registrar.
About Telehealth Appointments
- UHS uses Zoom with security features that are compliant with privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA).
The Day of Your Telehealth Appointment
- Check in online 15 minutes before your visit.
- The QR code is NOT used for check in.
- Locate your appointment in your MyUHS portal, then select Check In.
- Enter your location if prompted.
- Select Join Meeting, which will initiate your telehealth connection.
- If you are more than ten minutes past your check-in time, you will not be able to check in and will need to reschedule your visit.
The Day of Your In-person Appointment
- Please notify your healthcare provider if you have symptoms of COVID-19 or think you might have COVID-19.
- Please arrive 15 minutes early to maximize the interaction with your healthcare provider and avoid increasing wait times and disrupting schedules of students with appointments after yours.
Missed Appointment/Late Cancellation Charge
Please cancel/reschedule an appointment at least two hours in advance, so we can serve another student in your place and to avoid a $25 Missed Appointment/Late Cancellation Charge.
