UT University Health Services

Appointments

If you have a medical emergency, call 911 or go to a hospital emergency room.

This page provides information on using UHS during the pandemic, UHS telehealth visits, what to do before and on the day of your appointment and avoiding a missed appointment/late cancellation charge.

Unsure if you need an appointment? Call the Nurse Advice Line: (512) 475-6877 (NURS)

By Phone
Call the UHS Appointment Line at 512-471-4955 Monday through Friday from 8 a.m. to 5 p.m.

Online
Use the MyUHS portal to schedule an appointment.


UHS Visits During the Pandemic

For patient and staff safety:

  • UHS is scheduling in-person appointments for illness or injury only after an initial telehealth consultation during which the provider determines an in-person visit is necessary.
  • Please do not come to UHS unless instructed by our staff.
  • Visitors are not allowed in UHS clinics or waiting rooms but can wait in SSB atrium seating.
  • Everyone entering the SSB must wear a mask.

Before Your Telehealth or In-Person Appointment

Before each visit, complete a Visit Questionnaire in the MyUHS portal to tell us the reason for your visit.

Before your first appointment, complete certain forms in the MyUHS portal and enter your insurance information, if insured, even if UHS is out-of-network with your plan.

Click on the questions below for more information.

Complete or acknowledge the following in the MyUHS portal before your first visit:

  • Consent to Treat form
  • Treatment Agreement
  • Notice of Privacy Practices
  • Charges Policy
  • Health History Form

To enter your insurance information:

  • Log in to MyUHS and click Messages.
  • Click New Message and select I Want to Submit my Insurance Information.

To upload your insurance card

  • Scan and save the front and back of the card.
  • Log in to MyUHS. Click Insurance Card.
  • Click Add New Card.
  • Select Choose Front and then Save. Repeat for the back.

Review and make any needed changes in your Patient Profile
Log into MyUHS to ensure that your name, preferred name, phone numbers, local address, email, preferred method of communication, pronouns and gender marker are current.

Note that changing your name and specifying your gender marker will not change the legal name attached to your medical records or your name in the wider university context. There may be circumstances under which your legal name must be used by UHS. UHS must accept your legal name and gender marker as supplied by the Office of the Registrar.

Important Changes to Your Medical Record Access


Beginning April 5 we will be making it easier for you to access your medical record. This is due to a new provision in the law called the 21st Century Cures Act. Learn more about this new provision.


About Telehealth Appointments

  • UHS uses Zoom with security features that are compliant with privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA).
  • A nurse will contact you if preparations or lab tests are needed before your appointment – typically a text telling you to expect a call from an unknown number.

The Day of Your Telehealth Appointment

  • Check in online 15 minutes before your visit.
  • The QR code is NOT used for check in.
  • Locate your appointment in your MyUHS portal, then select Check In.
  • Enter your location if prompted.
  • Select Join Meeting, which will initiate your telehealth connection.
  • If you are more than ten minutes past your check-in time, you will not be able to check in and will need to reschedule your visit.

The Day of Your In-person Appointment

  • Please arrive on time to maximize the interaction with your healthcare provider and avoid increasing wait times and disrupting schedules of students with appointments after yours.
  • Before coming to the SSB, complete the symptom screening in the Protect Texas Together App.

1. Tap the Campus Pass graphic

2. Be prepared to show the dated, “Clear to go campus” screen shown below.


MULTI-FACTOR AUTHENTICATION REQUIRED
To increase security, multi-factor authentication (Duo) is required to access most online services requiring a UT EID login, including MyUHS.

Instructions for setting up DUO


Missed Appointment/Late Cancellation Charge

Please cancel/reschedule an appointment you cannot make at least two hours in advance, so we can serve another student in your place and to avoid a $25 Missed Appointment/Late Cancellation Charge.

Appeal a missed appointment/late cancellation charge.




hours Monday - Friday 8am - 5pm by appointment Monday - Friday, 8am to 5pm
by appointment
512) 471-4955 (512) 471-4955
email uhs Email UHS

University Health Services is committed to providing high-quality care to patients of all ages, races, ethnicities, physical abilities or attributes, religions, sexual orientations, or gender identities/expression.

LOCATION

100 West Dean Keeton
Student Services Building (SSB)

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