Appointments

What types of notes will you see in the portal?

Progress notes
Procedure notes
Discharge summary notes
History and physical notes
Consultation notes between and among UHS and CMHC providers. (Consultation notes from external providers are not visible on the web portal and must be requested.)
Imaging (e.g., x-ray, ultrasound), laboratory and pathology report narratives.
- You may see results before your provider does. Please give your UHS/CMHC provider at least two business days to review and provide comments. UHS/CMHC staff will contact you in a timely manner when urgent or emergent action is necessary.

What types of notes will you not see in the portal?

Notes gathered in anticipation of legal proceedings
A note that a healthcare provider or counselor has blocked. In rare cases this may be done to prevent harm, protect security or for a select exceptional reasons.

Important Privacy Considerations

Anyone who has access to your UT EID and password will have access to your medical records.

Sharing your UT EID password with anyone else is a violation of the university's Acceptable Use Policy, and it can jeopardize the privacy and security of your personal information. If you have concerns about someone who has access to your EID and password retrieving information about your visits, you can take the following actions:

Change your password
Ensure Duo is linked only to your personal device and not others. By doing this, you will be alerted via Duo if someone tries to use your EID and password to access your patient portal.
Set up an eproxy account for any individual who needs to access specific areas of your university records to complete tasks such as paying bills on your behalf. Rather than using your EID, an eproxy obtains their own EID for this purpose and will not be able to access your counseling and medical records.
Have a conversation with the person who has access to your password about why it is important to you to keep your records private.
If the above actions are not feasible, speak with your provider about your concern and options for having certain notes blocked. You will still be able to access these notes through a records request.

Use discretion when sharing information from your medical record. For example, if your professor or workplace asks for a visit verification, you do not need to download and send them your entire medical record or notes from your visit.

Your counseling and medical records are some of the most private information maintained about you. While the 21st Century Cures Act is designed to provide more immediate access to your records, it also puts part of the responsibility on you to maintain the privacy and security of your information.

A Note About Mental Health Records

Although the 21st Century Cures Act specifically says that psychotherapy notes cannot be viewed, CMHC and UHS mental health counselors do not use psychotherapy notes as defined in this law. For all mental health visits, you will still see notes that your counselor or psychiatrist wrote including information about symptoms, diagnosis, treatment plan, prescriptions and lab results.

Additional ways to request UHS Medical Records

UHS can release a copy of your medical records to you or another person or entity with your permission. There is a $25 charge and it will take 5-15 days to process. There is no cost for immunization records, lab records, records accessed on our own through the portal, or for UHS to release records directly to another health care provider.

For rush requests (two business days) the charge is $30 for in-person pick up or $50 for express mail. Current students can opt to have us post the charges to What I Owe. You can also request to receive your medical records from UHS the following ways:

In Person

Come to the check-in desk of the General Medicine clinic located on the 2nd floor of the SSB. (For immunization records, go to the Allergy Immunization and Travel clinic on the 2nd floor of the SSB.)

Bring your valid photo ID and a method of payment. When the records are ready, you can come back and pick them up or have us mail them to you at no additional charge.

By Mail

Send the following items to the address listed below:

A completed and physicaly signed Authorization for Release of Medical Records (PDF).
A legible photocopy of your valid photo ID.
A check or money order for payment to:
University Health Services
ATTN: Record Release
P.O. Box 7339
Austin, TX 78713

By Fax

Fax a completed Authorization for Release of Medical Records (PDF) and a legible photocopy of your valid photo ID to:

FAX: (512) 475-8282 (Alternative Fax Number: 833-285-1616)

To Authorize UHS to Discuss Your Medical Records with a Third Party

Complete an online authorization:

Go to portal.uhs.utexas.edu/home.aspx
Log in with your UT EID and password
Click Messages
Click New Messages
Click I want to send authorization to UHS for Verbal Disclosure of Health Information

Alternatively, you may complete the form below and mail or fax it to UHS with a copy of your photo ID.

Consent for Verbal Disclosure of Health Information

FAX: (512) 475-8282 (Alternative Fax Number: 833-285-1616)

University Health Services
ATTN: Record Release
P.O. Box 7339
Austin, TX 78713

Additional way to request CMHC mental health records or authorize CMHC to discuss your records with a third party

CMHC can release your medical records to you or another person or entity with your permission. There is a $25 charge. There is no cost for CMHC to release your records directly to another health care provider. Please call 512-471-3515 or come to the 5th floor of the SSB, Monday-Friday, 8 a.m.-5 p.m. You will be asked to complete the CMHC Authorization For Release of Protected Health Information (PDF).

Sharing Outside Medical Records with UHS Providers

If you have medical records from a previous provider that you would like to share with a UHS provider:

Make an appointment to be seen by a UHS provider.
Then fax, mail or bring the paper copies with you to your appointment.

Fax: 512-475-8282 or 833-285-1616

Mailing Address:
University Health Services
ATTN: Record Release
P.O. Box 7339
Austin, TX 78713

Additionally, UHS providers can request records from an outside provider after your appointment if your provider needs more information. Most medical facilities now offer a secure patient portal where your records are available to you online at any time.