Anyone who has access to your UT EID and password will have access to your medical records.
Sharing your UT EID password with anyone else is a violation of the university's Acceptable Use Policy, and it can jeopardize the privacy and security of your personal information. If you have concerns about someone who has access to your EID and password retrieving information about your visits, you can take the following actions:
Use discretion when sharing information from your medical record. For example, if your professor or workplace asks for a visit verification, you do not need to download and send them your entire medical record or notes from your visit.
Your counseling and medical records are some of the most private information maintained about you. While the 21st Century Cures Act is designed to provide more immediate access to your records, it also puts part of the responsibility on you to maintain the privacy and security of your information.
Although the 21st Century Cures Act specifically says that psychotherapy notes cannot be viewed, CMHC and UHS mental health counselors do not use psychotherapy notes as defined in this law. For all mental health visits, you will still see notes that your counselor or psychiatrist wrote including information about symptoms, diagnosis, treatment plan, prescriptions and lab results.
UHS can release a copy of your medical records to you or another person or entity with your permission. There is a $25 charge and it will take 5-15 days to process. There is no cost for immunization records, lab records, records accessed on our own through the portal, or for UHS to release records directly to another health care provider.
For rush requests (two business days) the charge is $30 for in-person pick up or $50 for express mail. Current students can opt to have us post the charges to What I Owe. You can also request to receive your medical records from UHS the following ways:
Come to the check-in desk of the General Medicine clinic located on the 2nd floor of the SSB. (For immunization records, go to the Allergy Immunization and Travel clinic on the 2nd floor of the SSB.)
Bring your valid photo ID and a method of payment. When the records are ready, you can come back and pick them up or have us mail them to you at no additional charge.
Send the following items to the address listed below:
Fax a completed Authorization for Release of Medical Records (PDF) and a legible photocopy of your valid photo ID to:
FAX: (512) 475-8282 (Alternative Fax Number: 833-285-1616)
Complete an online authorization:
Alternatively, you may complete the form below and mail or fax it to UHS with a copy of your photo ID.
Consent for Verbal Disclosure of Health Information
FAX: (512) 475-8282 (Alternative Fax Number: 833-285-1616)
University Health Services
ATTN: Record Release
P.O. Box 7339
Austin, TX 78713
CMHC can release your medical records to you or another person or entity with your permission. There is a $25 charge. There is no cost for CMHC to release your records directly to another health care provider. Please call 512-471-3515 or come to the 5th floor of the SSB, Monday-Friday, 8 a.m.-5 p.m. You will be asked to complete the CMHC Authorization For Release of Protected Health Information (PDF).
If you have medical records from a previous provider that you would like to share with a UHS provider:
Fax: 512-475-8282 or 833-285-1616
Mailing Address:
University Health Services
ATTN: Record Release
P.O. Box 7339
Austin, TX 78713
Additionally, UHS providers can request records from an outside provider after your appointment if your provider needs more information. Most medical facilities now offer a secure patient portal where your records are available to you online at any time.
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Monday - Friday, 8am to 5pm by appointment |
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(512) 471-4955 |
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Email UHS |
University Health Services is committed to providing high-quality care to patients of all ages, races, ethnicities, physical abilities or attributes, religions, sexual orientations, or gender identities/expression.
100 West Dean Keeton Student Services Building (SSB)