Patient Rights and Responsibilities

As a patient, you have choices, rights and responsibilities. You will not be required to waive your rights as a condition of obtaining care at Healthyhorns.

Patient Rights

  • Provide accurate information about your past and current health, medications (including over-the-counter products and dietary supplements), and allergies and sensitivities
  • Participate actively with your clinician and follow the agreed-upon treatment plan
  • Provide a responsible adult to provide transportation home and/or remain with you if required by your medical provider or clinician
  • Behave respectfully toward all healthcare professionals and staff, as well as other patients and visitors
  • Accept personal financial responsibility for any charges incurred
  • Arrive on time for all scheduled appointments. If unable to attend, cancel your appointment within the timeframe outlined by the clinic at which you are being seen
  • Complete all required paperwork and surveys prior to your appointment
  • Ensure that your current phone number and email address are kept up to date with our organization

Patient Responsibilities

  • Treatment that is inclusive and free from discrimination
  • Appropriate privacy at check-in and in evaluation and treatment areas
  • Appropriate treatment of your medical or mental health concern, including referrals to offcampus clinicians if needed
  • Interpretation and translation services
  • Information concerning your diagnosis, evaluation, treatment, and prognosis
  • The opportunity to provide feedback, make suggestions and voice grievances regarding treatment or care
  • The opportunity to participate in decisions involving your healthcare, except when such participation is contraindicated for medical reasons
  • The opportunity to change providers if other qualified providers are available
  • Information about advance directives, upon request
  • Confidential treatment of all communications and records related to your care, except as mandated by law
  • Access to all health information in your electronic medical record without delay