Healthyhorns Billing Office

AcademicBlue waives your deductible, co-insurance, and copayment for all covered services occurring at University Health Services and billed by University Health Services.

If you need more detailed information on what your plan does and does not cover OR for services not at University Health services, please refer to the online benefits information or call the member services phone number listed on your insurance card. You can also review our guide on verifying your benefits for additional assistance.

Let UHS know who we should file a claim to by submitting your insurance information in your MyUHS/CMHC portal under Insurance Details OR confirming the information on file for you is up to date. If your current insurance information is already showing in your Insurance Details as a “Submitted Insurance Requests” or as a verified insurance, there is no need to resubmit your information.

Instructions on how to obtain an electronic copy of your Student Health insurance card.

You do not need health insurance to use UHS.

Additional subsidized services are available to students who don’t have health insurance and let UHS know they are uninsured.

Let us know you are uninsured by selecting “No Insurance / Self Pay” under Insurance Details in your MyUHS/CMHC portal.

We strongly urge all students to have health insurance. The Student Health Insurance Plan (AcademicBlue) provides great, affordable coverage plus an option for dental insurance. Explore your health insurance options.

If you have insurance but you don't want the policy holder to know about your visit to UHS, you may choose not to use your insurance for that appointment. Medical care typically costs more if you don’t use your insurance. Before you decide, you need to be aware of these important considerations:

• When you use your health insurance, UHS bills (files a claim with) the health insurance company for the charges incurred at your visit. When the insurance company processes that claim, they send the policy holder a statement called an Explanation of Benefits (EOB). This is a statement with information about your visit. This includes the date, what services were provided (including lab tests), how much insurance paid, and any amount you may be responsible to pay. You may contact your health plan directly to see if your Explanation of Benefits can be sent to your address instead of the primary plan holder’s address OR see how detailed the Explanation of Benefits sent are.
• If you don't want to use your insurance for an appointment at UHS, you must notify the Healthyhorns Billing Office at the conclusion of your visit and sign a consent form. You may contact Billing by phone, email or through your portal. If your visit includes lab services, you must also notify the lab at check-in.
• The Healthyhorns Billing Office will provide a Good Faith Estimate of your charges so you can decide whether to proceed. If you choose to move forward, charges must either be billed to your What I Owe or paid in full by 5 p.m. on the day of your visit.
• Your appointment may cost significantly more than $15. Because of insurance regulations, UHS cannot use the student administrative health fee (included in your tuition) to help cover office visits or other costs for students who have insurance and choose not to use it.
• If you do not use insurance for lab services, tests will not be billed at your insurance rate. Because of these cost differences, we strongly recommend contacting the Healthyhorns Billing Office before your appointment to request a Good Faith Estimate. This helps ensure you understand and are prepared for the financial responsibility of your visit.
• If you receive lab tests at your appointment, the results could indicate a need for further testing, which will automatically be completed on the specimens collected at your appointment. If this happens, UHS will notify you. If you don't want UHS to bill your insurance company for those additional tests, you must pay for them within two business days after you are notified

These plans cannot be used at UHS. Students with these plans are eligible to receive additional subsidized services, as long as UHS knows your insurance status. Let UHS confirm if we can file to your health plan by submitting your insurance information in your MyUHS/CMHC portal under Insurance Details OR confirming the information on file for you is up to date.

Additionally, you may contact your health insurance directly for assistance in finding an in-network provider to use instead.

Insurance from companies based outside the United States
International insurance plans cannot be used at UHS. Students with these plans will receive a discounted self-pay rate as if they had no insurance. You may be eligible for reimbursement from your insurance company. Contact your health plan directly for more information.

Please refer to our list of in-network insurance plans.

HMO or EPO (Health Maintenance Organization or Exclusive Provider Organization, a type of insurance that, except in medical emergencies, usually pays for care only when provided by doctors who work for or contract with the HMO or in the case of EPOs, these plans have limited provider network tied to a hospital or group or geographical area.) so these plans typically do not pay for services at UHS.

However, if you have an HMO or EPO plan, you can contact your health plan for assistance in finding an in-network provider OR see if your health plan allows any exceptions for students to be seen away from their local primary care provider while attending UT, and if so, please follow the instructions outlined by your health plan. Since no UHS provider is contracted with any HMO plans, no UHS provider can be designated as your primary care physician with your health plan nor will UHS obtain prior authorization for you to be seen at UHS.

If you need more detailed information about what your plan covers, visit your insurance plan’s online benefits portal or call the member services number on your insurance card. You can also review our guide on verifying your benefits for additional assistance.

Let UHS know who we should file a claim to by submitting your insurance information in your MyUHS/CMHC portal under Insurance Details OR confirming the information on file for you is current. If your current insurance information is already showing in your Insurance Details as a “Submitted Insurance Requests” or as a verified insurance, there is no need to resubmit your information.

I have TRICARE
Students with TRICARE can access support through the MHS Nurse Advice Line, a TRICARE resource separate from the UHS 24/7 Advice Line. The MHS Nurse Advice Line is available 24/7 by phone, web chat and video chat. Students with TRICARE may also use the UHS 24/7 Advice Line for general guidance and care navigation.